How do I set up alerts?

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Why can't I access the website and log in to my account? I keep getting an error code.
There are a few possibilities, including:

If you are attempting to access the website via your Favorites folder, try typing the URL, www.quorumfcu.org, into your browser instead.

Your privacy/security setting may prevent you from loading our website.

1. Click on Tools from the menu bar.
2. Click on Internet Options.
3. Choose the Privacy or Security tab.
4. Lower the settings to medium-low or low.
5. Click on OK. You may re-adjust the privacy setting after you have logged out of Online Banking.

If you receive error code 400, 404 or 500, you may need to clear space on your browser in order to allow our website to load. Start by deleting your cookies. Here's how:

From the Internet Explorer menu bar:

1. Click on Tools from the Menu bar.
2. Click on Internet Options.
3. The next screen defaults to the General tab. Under Temporary Internet Files click on Delete Cookies, then OK.
4. Click on Delete Files, then OK.
5. Click on Settings.  The “radio button” for Never should not be checked.
6. Click on View Files, which opens up a Temporary Internet File screen.
7. On the menu bar click on Edit and choose Select All.
8. Click on File and choose Delete. Close browser.

From the Firefox menu bar:

1. Click on Tools.
2. Click on Options.
3. Click on the Privacy button.
4. Click on Cookies tab.
5. Click on Clear Cookies Now or View Cookies to delete specific cookies.

Click here to view more common error codes.

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After answering the security questions and clicking on "go," it takes me back to the questions. How can I access my account information online?

Please be sure that your MAC or PC has the correct date and time for your time zone. When these are not accurate, the system will not accept the challenge questions.

Please call our Member Service Team at (800) 874-5544 as we may need to reset your challenge questions. Representatives are available Monday - Friday, 8:30 a.m. - 7:00 p.m. (ET).

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How can I avoid answering the security questions at every login?

1. Log in to Online Banking.
2. In the upper right hand corner, click on User Options.
3. Click on Enhanced Login Security.
4. Click on the first radio button which says: Add extra security protection to this computer (recommended).
5. Click on Submit.

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What do I do if I forget my PIN (Personal Identification Number)?
The answer depends on whether or not you set up challenge questions.

If you did not set up your challenge questions, call our Member Service Team at
(800) 874-5544. Representatives are available Monday - Friday, 8:30 a.m. - 7:00 p.m. (ET).

If you did set up your challenge questions:

1. Click on FORGOT YOUR PIN under the login prompt on our homepage.
2. Answer the challenge questions correctly.
3. You should now be able to view your account.

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How do I set up alerts?
Log in to Online Banking. Click on Alerts, on the left hand side. From that screen you will be able to set up certain alerts for Statements Online and balances.

If you are not receiving Statements Online alerts, please make sure your e-mail address is correct. Click on the Update My Address link to make any changes.

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Why am I unable to view my statement online?
There are a number of possibilities, including:

Your pop-up blocker is on. If you have Windows XP SP2, it has a pop-up blocker that is integrated into Internet Explorer. To turn off the pop-up blocker, hold the CTRL button down while clicking on the statement date you want to view. 

Your account was recently converted from your Social Security or Tax Identification number to a five-digit number. Your “new” account number needs to be set up. Please contact our Member Service Team at (800) 874-5544, Monday - Friday, 8:30 a.m. - 7:00 p.m. (ET).

Is your Adobe version higher than 5.0? If not, upgrade by downloading a newer version for free (preferably 7.0). Go to www.adobe.com and follow the downloading instructions. When complete, restart your computer then log in to Online Banking and retrieve your statement.

Your computer may have a firewall or other security software, especially if you are using a computer at work. If so, follow the software instructions to disable it. If you are at work, ask your IT department for help. Once completed, log in to Online Banking to view your statement.

How do I download my account information into Quicken?

Importing a Quicken QFX file:

1. Open Quicken.
2. Log in to Online Banking and view an account.
3. From the Account History page, select the option to download Quicken (QFX) - Quicken Financial Exchange, and then click Download.
4. If this is the first time you have downloaded information for this account, or if Quicken cannot determine which account to download the transactions into, you will be prompted to identify the Quicken account you use to track this financial information.
5. If you have already set up a Quicken account for this account, click Use existing Quicken account, and then choose the account from the list.
6. If you have not yet set up a Quicken account for this account, click Create a new Quicken account, and then click Continue.
7. Click Continue again. Your recent account history will be downloaded to Quicken. Depending on the amount of information being sent, you may see a progress bar indicating how much of the transfer is complete.
8. When your recent account history has been transferred, accept the downloaded transactions into Quicken.

After the initial download and processing, you will be able to download the Web Connect file from the Online Center screen by clicking Update/Send.

Quicken versions which support Web Connect: The Basic, Deluxe, and Home and Business editions of Quicken® 99 and later for Windows all support Web Connect (QFX), which is one of the file formats you can use to download your Quorum account activity into Quicken. The other format, QIF, is not supported in Quicken versions 2005 or older.

Technical Support: As of April 30, 2006, Intuit no longer provides support for Quicken 2003 and older. If you use one of these versions, it is recommended that you upgrade to a newer version. For additional information see Intuit’s website.

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How do I download my account information into Microsoft Money?

Importing a Money OFX file:

1. Open MS Money.
2. Log in to Online Banking and view an account.
3. From the Account History page, select the option to download MS Money (OFX) - Open Financial Exchange, and then click Download.
4. When Money opens an Active Statement file for the first time, it updates the file to indicate that it is an Active Statement Online Banking file. You do not need to connect to the Microsoft server.
5. Money then asks you to assign the account you want to import the Active Statement to. If you entered the account number when you created the account, Money automatically matches it at this stage. Otherwise, you can select an existing account or create a new account.

Technical Support: For additional help with Microsoft Money visit Microsoft’s website.

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When I submit a wire transfer form I get an error message. Why?
The Online Banking session time may not be long enough. To adjust this:

1. Log in to Online Banking.
2. Click on User Options, located on the upper right hand corner.
3. Click on Change Timeout. Change the session time to 20 minutes to allow the maximum time to complete the wire.
4. Before starting the wire transaction, gather all pertinent information to help you save time.

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Why can't I download my credit card statement?
Currently, we are not set up to support Quicken versions 2006 and newer. We are aware that many of our members need the ability to download their credit card statement into Quicken or Money.  Please be assured that it is a high priority for us and we are seeking a solution.

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I was able to view my mortgage statement and mortgage transactions online, but now I can't. Why?
Please contact our Member Service Team at (800) 874-5544, Monday - Friday, 8:30 a.m. - 7:00 p.m. (ET).

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Why can't I access Bill Payment?
There are a number of possibilities, including:

Your browser security configuration is not set properly:

1. Click on Tools.
2. Click on Internet Options.
3. Click on the Security tab.
4. Click on Default.
5. Follow the same step for the Privacy and Advanced tabs.
6. Try accessing Bill Pay once again.

Third-party software may be interfering, such as a pop-up blocker or firewall.
Turn off pop-up blocker and/or firewalls. If you have Windows XP SP2, it has a pop-up blocker that is integrated into Internet Explorer. To turn off the pop-up blocker, hold the CTRL button down while clicking on the statement date you want to view. 

The session cookie may have been removed. To add it:

1. Click on Tools.
2. Click on Internet Options.
3. Click on the Security tab.
4. Verify that Trusted Sites is highlighted (blue).
5. Click on Site.
6. Add the site digitalinsight.presentment.com.
7. Click on OK.

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Common Error Codes: